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What happens when you call 911?
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Our 911
call taker enters the information you give into a computer. |
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Our
dispatchers assign a priority to the call based on the type
of call (burglary, shooting, etc.). Additional information
you give can affect the priority. |
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Our
Dispatcher radios the information to a police officer in the
field. |
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Additional
information from you is sent to officers either by radio or
computer. Details are vital, so remain calm and speak
clearly. |
Why prioritize
calls?
We answer dozens of calls each day, everything from found property
to crimes in progress. Obviously, we must respond more quickly when
a life is in danger than when only property is
threatened. We have limited resources and must work numerous calls
simultaneously; prioritizations helps us effectively and efficiently
use those resources. We make every effort to provide the highest
level of emergency service for every call.
About
911 hang-ups: Our policy is to respond to
ALL 911 hang-up calls. If you change your mind about needing
assistance, stay on the line and explain that to the
911 call takers. Otherwise, an officer will be dispatched to your
location to ensure that you are safe. Calling 911 when you do not
need an officer puts those who need emergency assistance in danger.
A large percentage of 911 hang-ups are made by unsupervised small
children. Please explain to them that calling the police without
reason leaves someone else unprotected.
The Burbank
Police Department is asking citizens to help stop the accidental
calls by locking their cell phone keypads, turning off automatic 911
dialing features and avoiding programming 911 as a speed-dial
number.
If You Do Not
Have An Emergency, You are Requested to call our Non-Emergency
Line: 708-924-7300
Here are some tips
for calling 911. Reading these now may help you when an actual
emergency occurs.
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Remain
calm
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Be
prepared to verify phone number and location,
especially if you are calling from a cellular phone
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Be
brief · Answer all questions
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Do not
hang up!!!!!!
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Be
prepared to give descriptions and license numbers
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Remember:
Answering questions does NOT delay the dispatch of
assistance. A dispatcher is sending help your way while the Call
Taker takes additional information from you. The more pertinent
information you give us, the safer everyone will be.
Burbank emergency services are
dispatched via the Communications Division located in Oak Lawn.
Citizens are asked to call 911 when there is
any
need for a response of police, fire or
paramedic. This will include non-emergency dispatch of services. For
administrative offices, please call the number listed on the
appropriate web page.
Always call 911
when there is a medical problem or something that requires the
Burbank Fire Department to respond.
It is a
misdemeanor for any person to willfully
misuse the 911 system for any purpose other than reporting an
emergency. The Burbank Police Department does not want someone to be
injured or killed as a result of emergency service response to a
false call.
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